Privacy Policy

Last updated: March 21, 2026

1. Information We Collect

We collect information you provide directly:

  • Contact Information: Name, email, phone number
  • Property Information: Address, lawn size, terrain, obstacles
  • Access Information: Gate codes, pet information, special instructions
  • Payment Information: Processed securely via Stripe (we don't store card numbers)
  • Service Records: Before/after photos, service dates, notes

2. How We Use Your Information

  • Provide and improve our lawn care services
  • Process payments and send receipts
  • Send service notifications (arrival, completion, delays)
  • Communicate about your account and services
  • Optimize routing and scheduling
  • Respond to your requests and support inquiries

3. Information Sharing

We share your information only with:

  • Our Crew: Property access details needed for service delivery
  • Payment Processor: Stripe processes payments securely
  • Service Providers: Email/SMS providers for notifications

We never sell your personal information to third parties.

4. Data Security

  • All data is encrypted in transit (HTTPS) and at rest
  • Gate codes and sensitive information are stored securely
  • Payment processing is handled by Stripe (PCI compliant)
  • Access to customer data is limited to authorized personnel

5. Photo Policy

  • Before/after photos are taken for quality assurance
  • Photos are stored securely and linked to your account
  • Photos are not shared publicly without your consent
  • You can request deletion of photos at any time

6. Data Retention

  • Account data is retained while your account is active
  • Service history is retained for 3 years
  • You can request data deletion by contacting us
  • Some data may be retained for legal/tax purposes

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data in a portable format

8. Cookies & Analytics

  • We use essential cookies for site functionality
  • Analytics help us improve the website experience
  • You can disable cookies in your browser settings

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

11. Contact Us

For privacy-related questions or requests, contact us at:

  • Email: hello@cutday.ca
  • Phone: (519) 555-LAWN