Question 1

How much does lawn care cost in Kitchener-Waterloo?

Accepted Answer

CutDay lawn care starts at $30/visit for weekly service. Pricing is based on lawn size, terrain, and obstacles. You see your exact price before booking — no hidden fees. Our weekly plan offers the best value at $30/visit, bi-weekly is $35/visit, and monthly is $40/visit.

Question 2

Are there any contracts or commitments?

Accepted Answer

No long-term contracts. You can cancel anytime with 7 days notice. We believe in earning your business every visit, not locking you in.

Question 3

Do you offer one-time cuts?

Accepted Answer

Yes! We offer single cuts, overgrown rescue cuts, pre-listing cleanups, and pre-party cleanups. One-time cuts are priced slightly higher than subscription rates since there's no recurring commitment.

Question 4

Is there a discount for multiple properties?

Accepted Answer

Yes — landlords and property managers with 3+ properties can contact us for volume pricing. Each property gets its own schedule, crew notes, and photo proof.

Question 5

Can I reschedule a service?

Accepted Answer

Yes, you can easily reschedule your service up to 24 hours in advance through your CutDay account dashboard. Planning for a trip? Schedule ahead!

Question 6

How do service windows work?

Accepted Answer

You pick a 2-3 day window (like Monday-Wednesday). We arrive within that window based on weather and route efficiency. You get a notification when we're on the way.

Question 7

Can I skip a scheduled service?

Accepted Answer

Yes! You have skip tokens included with your plan. Use them at least 48 hours before your window starts — just tap skip in your account.

Question 8

What time of day do you mow?

Accepted Answer

Our crews operate Monday through Saturday, 8 AM to 6 PM (8 AM to 2 PM on Saturdays). We don't mow before 8 AM out of respect for your neighbours.

Question 9

What happens if it rains on my scheduled day?

Accepted Answer

We monitor weather forecasts daily. If rain is expected (over 5mm), we'll automatically reschedule within your window or to the next available day. You'll get a text notification — no action needed from you.

Question 10

When does lawn mowing season start in Kitchener-Waterloo?

Accepted Answer

The KW mowing season typically runs from mid-April through late October. We start taking bookings in March and begin cuts as soon as the ground thaws and grass starts growing — usually mid to late April.

Question 11

Do you adjust mowing height by season?

Accepted Answer

Yes. We follow best practices for KW's climate (Zone 5b): higher cuts in early spring and late fall for root health, and standard height during peak summer. Your crew adjusts automatically — no action needed.

Question 12

What's included in every lawn mowing visit?

Accepted Answer

Every visit includes full lawn mowing at the proper height, precision edging along driveways and walkways, string trimming around fences, trees, and obstacles, blowing off all hard surfaces, and before-and-after photo proof uploaded to your account.

Question 13

Do you bag the clippings?

Accepted Answer

We mulch clippings by default — it's actually better for lawn health since the clippings return nutrients to the soil. If you need bagging for a specific visit (like an overgrown rescue), let us know.

Question 14

What other services do you offer besides mowing?

Accepted Answer

We offer garbage bin takeout & return, dog waste cleanup, garden bed weeding, hedge trimming, fertilizer programs, spring cleanup, fall leaf cleanup, gutter cleaning, and driveway pressure washing. Visit our services page for full details.

Question 15

Is it the same crew every time?

Accepted Answer

We assign consistent neighbourhood-based crews. While we can't guarantee the same crew every visit (vacations, etc.), all crews follow the same standards and your property notes travel with you.

Question 16

What areas in Kitchener-Waterloo do you serve?

Accepted Answer

We serve Kitchener, Waterloo, Cambridge, and Guelph plus 11 surrounding communities: Elmira, St. Jacobs, Baden, New Hamburg, Ayr, Breslau, Hespeler, Preston, Fergus, Elora, and Rockwood. Enter your postal code during booking to confirm coverage.

Question 17

Do you service rural properties outside the city?

Accepted Answer

We focus on properties within the Waterloo Region and Wellington County. If you're on the edge of our service area, enter your address during booking and we'll let you know instantly. We're expanding coverage regularly.

Question 18

How does billing work?

Accepted Answer

We use secure card-on-file billing through Stripe. Subscriptions are charged after each service is completed — not in advance. You'll receive a receipt by email, and all invoices are available in your account.

Question 19

How do I cancel my subscription?

Accepted Answer

Cancelling is easy — no phone calls needed. Just give us 7 days notice through your account. No cancellation fees, no hassle. You can also pause your service using skip tokens instead.

Question 20

What's your satisfaction guarantee?

Accepted Answer

If you're not happy with a service, let us know within 3 days. We'll send a crew back for a re-cut or issue a refund. Every visit includes photo proof so you can verify the work.

Lawn Care FAQ — Kitchener-Waterloo

Pricing & Plans

Scheduling

Weather & Seasons

Service Details

Service Area

Billing & Account

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